🔒 Privacy Policy

Effective Date: May 27, 2025

Thank you for using Nexicon CRM. We are committed to protecting your privacy and handling your personal information with transparency. This Privacy Policy explains how we collect, use, store, and protect your data when you use our customer service platform.

1. Information We Collect

When you use our services, we may collect the following types of information:

• Contact Information: Your name, phone number, email address, WhatsApp/Instagram/Facebook user ID.
• Conversation Content: Text, images, and voice messages exchanged with our customer support agents or AI chatbot.
• Technical Information: IP address, device type, browser version, operating system.
• Property Preferences: Budget, location, room type, and other real estate preferences you voluntarily provide.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our customer service platform;
• To identify users and prevent unauthorized access;
• To analyze usage trends and improve our AI response quality;
• To recommend relevant property listings based on your preferences;
• To comply with legal and regulatory obligations.

3. Sharing and Disclosure of Information

We do not sell, trade, or transfer your personal information to third parties except in the following circumstances:

• With your explicit consent;
• To trusted third-party partners necessary to provide our services (e.g., WhatsApp Business API, Facebook Messenger, Instagram API), who are only permitted to use your information for service-related purposes;
• When required by law or in response to valid legal requests from government authorities;
• To protect the rights, property, or safety of Nexicon CRM, our users, or others.

4. Data Storage and Security

We use industry-standard encryption (Fernet symmetric encryption) to protect sensitive information (such as access tokens) stored in our database. All conversation records are kept on secure servers with regular backups. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, correct, or delete your personal information at any time. For assistance, please contact our Data Protection Officer at: privacy@nexicon.com.hk.

6. Children's Privacy

Our service is not directed to children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via our website or by email. Your continued use of the service after any changes signifies your acceptance of the updated terms.

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